Security is our highest priority to ensure the confidentiality of the personal information you provide to us.
We store any information you enter on our website. This includes personal information such as your first and last name, home or business address, telephone number, postal and e-mail addresses.
The information you provide is not shared with non-authorized third parties.
We may share your information, as only necessary as possible, with companies related to your travel itinerary such as airlines, hotels, ground handling companies, local tour companies, sponsors and other suppliers.
When it comes to payment sections, please make sure to see the security lock on your browser to confirm the identity of the site before providing your credit card information.
The full payment of the reservation through a Visa or MasterCard credit card is required.
-On regular season cancellations must be made at least 5 days before the arrival date to avoid fee charges.
-On summer vacations, Christmas and Holy Week, cancellations must be made at least 15 days before the arrival date to avoid fee charges.
No show policy:
If No Show occurs, the full stay will be charged.
Extra person policy:
According to rates.
Up to 10 years old minors are considered children.
Sorry, pets are not allowed.
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.
The hotel will pay a one night stay plus taxes at a similar Hotel.
The guest will be transported by the hotel to the new hotel.